(Dallas, TX) May 16, 2013 – Global IT company PMAM announced today that it has been appraised at Level 3 of the CMMI Institute’s Capability Maturity Model Integration (CMMI) for Software Services Maintenance and Enhancements in Mumbai, India. The appraisal was performed by Cunix Infotech Pvt. Ltd.
CMMI is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance.
An appraisal at maturity level 3 indicates the organization is performing at a “defined” level. At this level, processes are well characterized and understood, and are described in standards, procedures, tools, and methods. The organization’s set of standard processes, which is the basis for maturity level 3, is established and improved over time.
Pankaj Kumar, PMAM CEO, said, “We are please to have been appraised at Level 3 of the CMMI Institute’s CMMI for our software services in Mumbai, India. Our Mumbai team is dedicated to maintaining the highest quality processes development and standards while developing software for our clients, and these processes are an integral part of our global operations.”
About PMAM
PMAM Corporation is a global information technology company with world headquarters in Dallas metro, Texas. A Microsoft Gold Certified Partner, PMAM is a leader in building Software As A Service (SAAS) application solutions and fully managed services / products for law enforcement, sales, human resources, healthcare and other industries. Learn more about PMAM at http://www.pmam.com.
About CMMI
CMMI is the result of more than 20 years of ongoing work at Carnegie Mellon University by members of industry, government, and the Software Engineering Institute. Powered by Carnegie Mellon, the CMMI Institute is working to build upon CMMI’s success, advance the state of the practice, accelerate the development and adoption of best practices, and provide solutions to the emerging needs of businesses around the world. http://www.cmmiinstitute.com.
(Dallas, TX) May 16, 2013 – Global IT company PMAM received news today that their Application Development Microsoft competency has been successfully renewed. PMAM’s achievement puts them within the top 5% of the Microsoft Certified Gold Partner ecosystem.
PMAM has been a certified Microsoft Gold Partner since 2005 in the area of application development.
Pankaj Kumar, PMAM CEO, said, “Our Company is committed to following best practices and getting them vetted through industry leaders like Microsoft and CMMI. I want to congratulate all my colleagues at PMAM on maintaining high quality standards, allowing us to achieve recognition from Microsoft. I am also happy for our customers to benefit from PMAM’s offerings that are valued in the top 5% of Microsoft’s ecosystem. More importantly, my sincere thanks to our customers who have given us an opportunity to establish an incredible partnership to help solve their problems.”
About PMAM
PMAM Corporation is a global information technology company with world headquarters in Irving, Texas. A Microsoft Gold Certified Partner, PMAM is a leader in building Software As A Service (SAAS) application solutions and fully managed services / products for law enforcement, sales, human resources, healthcare and other industries. Learn more about PMAM at www.pmam.com
All apart, cost is what has an effect on decisions in any market and IT has always been associated with high capital input. Andheri based PMAM IT Services has tried to battle the cost issues through their exciting pricing. Oniel Gracious, head-India operations, PMAM IT Services says, "We understood that cost is a factor restricting small firms taking to IT. We have developed several cloud based platforms like the PMAM CRM, PMAM Smart Select and PMAM HCM where customers can simply login and start using the software free of cost. The revenue comes from advertising on these platforms and also from our other marketing activities." Tejura from Rosoft maintains that once the technology is developed, with time the cost stabilizes. "An ERP software would cost anywhere between Rs 20,000 to Rs 10 crores based on the need of a customer. Any technology is able to give Return on investment (ROI) between 18-24 months." Read More... | Download PDF
Message from CEO:
On May 5th, 2012, as we celebrate 11 successful years of PMAM, it gives the whole team at PMAM immense happiness and a sense of fulfilment.
In these 11 years, we launched 3 new and innovative products, addressing the needs of 3 different markets. We launched PMAM CRM to offer the real no-cost, fully-functional and intuitive CRM on the cloud to the small and medium size enterprises. PMAM CRM recently completed two successful years. Currently is being used by more than 3000 customers worldwide.
PMAM HCM is a web-based free-cost human capital management solution that enables organizations plan, schedule and assess inductions and trainings within the organization.
PMAM Smart Select is a highly functional and innovative recruitment software. Smart Select streamlines, automates and optimizes every feature and phase of your recruitment process. PMAM Smart Select is trusted by more than 1 lakh candidates for finding their dream job. For recruitment, companies have access to more than 10,000 candidates who have undergone the scientifically designed technical and psychometric tests on PMAM Smart Select.
PMAM’s False Alarm Management and Reduction Solution is currently being used by 60 Police Departments in the USA. With our recent acquisition of Colorado Springs based ATB Services, Inc., we are now number 1 in False Alarm Management Solutions.
At this juncture, I would like to thank all our customers, partners and of course the young and talented PMAM team. It would not have been such a wonderful journey had it not been your support!
April 6, 2012
PMAM CRM, the real no-cost, comprehensive, intuitive and fully-supported CRM on the cloud has announced the addition of the Case Management Module. The much awaited Case Management Module lets sales, marketing and customer service professionals help track and manage customer cases centrally, across departments - thereby increasing customer satisfaction through faster resolution.
Through this module, one can centrally capture all customer support requests and assign cases to appropriate agents. The agents and their managers can prioritize and respond to cases as per the set Service Level Agreement (SLA). This allows easy escalation of cases and ensures faster resolution. For the managers, it becomes easy to monitor and track progress of all agents. They can take corrective actions in case required.
With this module, the customers are also empowered with access to all their tickets. They can search tickets, track progress, look out for solutions to other issues through a central repository of cases and also report satisfaction once the case is closed.
PMAM users can use this module for free and experience real enhancement in customer satisfaction.
For more information, visit www.pmamcrm.com
PMAM Corporation, a software company based in Texas with production facilities in India releases its free SaaS (Software as a Solution) software today. This marketing tool aims at helping companies of any size to better manage their sales process, and increase profit margins by reducing costs.
Customer Relationship Management (CRM) products and tools add hundreds and thousands of dollars to costs to companies every year. Sensing a need in the evolving market for a solution that is free of cost, yet has features that match the best CRM products available in the market today, PMAM has launched its own PMAM CRM (Customer Relation ship Management) product. This solution provides business owners and entrepreneurs to get a full featured state of the art SaaS enabled CRM Application with all of the support at none of the cost. In the current unstable economy, more users are turning to solutions that offer benefits and do not require heavy investments.
PMAM CRM provides a range of features such as lead management, account management, sales and opportunity management, sales forecasting, lead tracking and filtering, and report generation. The product is fully customizable to meet specific industry needs and most importantly, the entire product is secured, with screen-level access permissions and 32-bit password encryption.
PMAM Corporation has committed to providing free enhancements and support to the PMAM CRM application. In addition, PMAM would provide assistance with data migration at no cost and if required also offers to conduct an assessment to interface PMAM CRM with existing software applications.
For more information about PMAM CRM, please visit www.pmamcrm.com
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